SIX STEPS TO INNOVATING ANY CUSTOMER EXPERIENCE AND BUSINESS PROCESS
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HOW DO COMPANIES LIKE APPLE, ZARA, ZAPPOS, GILEAD, EMIRATES CONSTANTLY INNOVATE? LET ME SHOW YOU HOW.
Some examples from companies who have used the Six Step Innovation Approach include:
>> A European Utility transformed its total operations and service (simultaneously reducing costs, growing revenue and improving service)
>> A large pharmaceutical profitability trebled, drug development time came down from 9 years to six months, and we reduced the price of the product by 50%
>> In a fast moving retail environment delivery reduced from two days to two hours
>> In an hospital nurses time with acute patients went from 40 minutes to 5-6 hours per day
>> A local authority (public admin) they reduced the points of failure in one customer experience from 44 to eight and in doing so released scarce resources and delivered a critical service in hours rather than weeks.
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