Get in touch - steve.towers@bpgroup.org
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SIX STEPS TO INNOVATING ANY CUSTOMER EXPERIENCE AND BUSINESS PROCESS 

FREE WEBCLASS: A FREE 45-60 minute Class From Amazon Best Selling Author,
Award winning Customer Experience & Process Management Hero
LIVE Thursday 16th July 2020 - 1pm London 2pm CEST
 HOW DO COMPANIES LIKE APPLE, ZARA, ZAPPOS, GILEAD, EMIRATES CONSTANTLY INNOVATE? LET ME SHOW YOU HOW.
Some examples from companies who have used the Six Step Innovation Approach include:

>> A European Utility transformed its total operations and service (simultaneously reducing costs, growing revenue and improving service) 

>> A large pharmaceutical profitability trebled, drug development time came down from 9 years to six months, and we reduced the price of the product by 50%

>> In a fast moving retail environment delivery reduced from two days to two hours

>> In an hospital nurses time with acute patients went from 40 minutes to 5-6 hours per day

>> A local authority (public admin) they reduced the points of failure in one customer experience from 44 to eight and in doing so released scarce resources and delivered a critical service in hours rather than weeks.

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Innovate to Win the Triple Crown. Simultaneously deliver Lower Costs, Better Service and Grow Revenues.
CEO - BP Group
A few of my clients include:
Steve Towers co-authored the Amazon Number One Best seller (February 2020)
'Dare! Behind the Scenes of the Best Transformation Project in the World'
- featuring a subsidiary of the worlds largest Utility company.
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